Return Policy

Return Policy

We want you to be completely satisfied with your purchase from Utoye Athletics Network. If for any reason you are not satisfied, we offer a hassle-free return policy subject to the following terms and conditions:

1. Eligibility for Returns

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Returns must be requested within 5 days of the delivery date.
  • Certain products such as opened software, personalized items, and gift cards are not eligible for return.

2. Return Process

  • To initiate a return, please contact our customer service team at [email protected] to request a return authorization (RA) number.
  • Once you have received your RA number, please securely package the item along with a copy of your original order confirmation and the RA number.
  • Ship the item back to us using a trackable shipping service. You are responsible for return shipping costs.

3. Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If the return is approved, a refund will be processed to your original method of payment within 30 days.
  • Please note that shipping costs are non-refundable. 
  • A 20% charge will be done on all eligible refunds.

4. Exchanges

  • If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your exchange preference when contacting our customer service team.
  • Exchanges are subject to product availability. If the requested item is not available, a refund will be issued instead.

5. Damaged or Defective Items

  • In the unlikely event that your item arrives damaged or defective, please contact our customer service team within 5 days of delivery to arrange for a replacement or refund.
  • We may require photo /video evidence of the damage or defect before processing your claim.

6. Exceptions

  • Our return policy applies only to purchases made directly through our website. If you purchased our products through a third-party retailer, please refer to their return policy.
  • Clearance or final sale items are not eligible for return unless they are damaged or defective.

By purchasing from our website, you agree to abide by the terms of this return policy.